Frequently Asked Questions (FAQs)

  • Please ensure that you have a good internet connection. If you are connected to a Wi-Fi, try disabling your connection for a while and re-enable.
  • Ensure login details are correct; remember the username and password are case sensitive

Click on ‘Forgot Password’ option on the login page as this is likely to be the case; you will be prompted for your username or email address (this should be the assigned states’ e-mail). A link will be sent to your webmail address to reset your password. If the problem persists, please contact TSU by clicking here (This should direct user to “contact us” page)

  • Please ensure that you are well connected to the internet. If you are connected to a Wi-Fi, try disabling your connection for a while and then enable it.
  • Ensure you are logged in and have permission to download the resource material.
  • Visit the about us page to determine your eligibility status
  • You will be notified through the SPHCB and official emails when a new registration window opens
  • Apply for the LDA program following the steps provided in the notifications

The average duration for the LDA program is 4 – 5 months

  • States’ TA request will be displayed on the TSP calendar only when the Technical management team (TMT) has processed the TA request and the TSU updates the TA request status to ready
  • If the status of TA request in question is on “Ready”, and is still not displayed on the TSP calendar contact the TSU by clicking here(This should direct user to “contact us” page) for more information
  • Schedule the TA delivery to be at least 1 week from the date of TA request (3 weeks for MSP)
  • Provide necessary requirement (documents, venue)  to receive TA support
  • The TSU will follow up with state to finalize plans and update the status of TA request to “Ready”
  • After you have logged in, hover on “TA Request”
  • Click on “View TA request”; this shows list of TA requests made by state
  • Check the status of TA request under the “STATUS” column
  • Please ensure that you are well connected to the internet. If you are connected to a Wi-Fi, try disabling your connection for a while and then enable it.
  • Ensure the image format to be uploaded is among the specified type and its size is not larger than the specified limit
  • The states’ TA desk officer is primarily responsible for accessing and managing the SPHCB profile
  • The SPHCB Executive secretary and Director planning, research and statistics have access to view the SPHCB profile but all desired changes should be communicated to and made by the TA desk officer
  • The state will receive a notification on their webmail each time there is a change in the status of TA request.
  • The SPHCB Executive secretary, Director planning, research and TA desk officer will also receive a message on their official email notifying them of change in status of TA request

The SPHCB TA desk officer is primarily responsible for this following approval from the SPHCB Executive secretary

The TA feedback form should be filled and submitted immediately after every TA support to the SPHCB

The Rapid diagnostic assessment tool (RDT) should be used at least once every quarter to determine areas of PHC pillars of poor performance. This will help the SPHCB to prioritize TA request to the TSU

  • Please ensure that you have a good internet connection. If you are connected to a Wi-Fi, try disabling your connection for a while and then enable it.
  • Ensure the window for submission is still open and the timeline has not elapsed. If the timeline has elapsed, contact the TSU by clicking here (This should direct user to “contact us” page)
  • Please ensure it has been 48hrs from the time you submitted the assignment
  • Communicate with other enrollees to determine if it is a general issue or specific to only you
  • If the issue is specific to you, contact the TSU by clicking here (This should direct user to “contact us” page) or you can also lay complaint through the complain/Feedback section of the website (see Link)
  • Please ensure that you are well connected to the internet. If you are connected to a Wi-Fi, try disabling your connection for a while and then enable it.
  • Ensure the image format to be uploaded is among the specified category and its size is not larger than the specified limit

Please see the TSP calendar to see the planned activities for the in-class session including course details and facilitators information

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